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Request for a New ID Card

NetCare provides member identification cards for employees and dependents enrolled in the Plan. The Member Identification Card indicates the following:

  • Member's Name
  • NetCare Unique Identification Number
  • Plan Benefit Type

The back side of the card has a magnetic strip that enables medical providers to swipe the card to obtain eligibility and benefit coverage information such as co-payments and co-insurance and benefit limitations.

Your member identification card must be presented to the provider at the time of service. To replace a lost or stolen card, please contact our Customer Service Department at 472-3610 or log onto our website at to make an express request for a replacement card. There will be a $2.00 charge for each replacement card. The replacement fee will be charged even if the member is not responsible for the lost or stolen card.